TERMS AND CONDITIONS
In these conditions the following terms shall have the following meaning “The Company” means Air Traffic Merchandise Shop. ”Customer” means the customer of the company. “Contract” means any contract for the sale of goods by The Company to the Customer.
Payment shall become due upon placement of the order. No goods shall be supplied without payment.
Goods shall be delivered by a carrier of The Company’s choosing. Carriage will be at cost to the Customer and forms part of the invoice. We aim to dispatch goods within five working days.
Please wait 31 days to report to us any outstanding orders.
Any product purchased marked as a ‘pre order’ will be available for dispatch and distribution at a later date, this date will be written within the product description however will be subject to change. You will be charged at the point of purchase.
Claims arising from damage delay or partial loss of the goods in transit must be made in writing to The Company within seven working days of delivery. The Company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by The Company promptly return any of the goods subject of any claim and any packing materials securely packaged and return them to The Company for examination.
1) If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, The Company shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.
2) If the Customer establishes that any of the goods are defective The Company shall, at its option replace them with similar goods or allow the Customer credit for their invoice value.
3) In no circumstances shall the liability of The Company to the Customer under this condition exceed the invoice value of the goods.
TAXES AND DUTIES:
Customers must be aware that they may be liable to pay Import Taxes and Duties if value of goods ordered are of a value over their national import thresholds.
Goods that are faulty or do not fit must be returned to us within seven working days of the item being received by the customer. Please get in contact for a return address.
Due to inventory and accounting purposes, we do not exchange items received for different items than originally purchased. We can process an exchange for another size within the same product, but unfortunately we cannot exchange them for another item. You will have to return the item for a refund then re-purchase the desired item.
The Company reserve the right to alter specifications to those stated in the catalogue including slight differences in colour, shade and size.
The Customer’s statutory rights will not be affected.
By registering or making a purchase with the shop, we may use your e-mail address to send you occasional Air Traffic news, updates, ticket info etc. You will be able to opt-out of this at any time.
Need to get in touch with us? Please email firstname.lastname@example.org